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Privacy Policy

Who we are

Our website address is: https://gaiascry.com.au.

What we collect and store

We collect information about you during the checkout process on our store.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings

Cookies

This website uses the following cookies:

Shopping Cart

We use a cookie to track the contents of your shopping cart.

Google Analytics

This site uses Google Analytics for its usage statistics.

Purchase events will also be sent Google Analytics with the following information: order number, product id and name, product category, total cost, and quantity of items purchased. Google Analytics does offer IP anonymization, which can be enabled by the site owner.

This feature sends page view events to Google Analytics for consumption. Some additional events may also get sent to Google Analytics: shopping cart additions and removals, product listing views and clicks, product detail views, and purchases.

Stripe

Stripe is our payment processor. It uses a cookie for session tracking.

Data Retention

We generally store information about you for as long as we need the information for the purposes of fulfilling your order and potentially processing refunds.

For example, we will store order information for 1 year for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

Our detailed order data retention periods are as follows:

  • Retain pending order details – 7 Days
  • Retain failed orders – 7 Days
  • Retain cancelled orders – 5 Days
  • Retain completed orders – 12 Months
  • Retain Stripe Data – 7 Days

We may also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you.

Payments

Our payment gateway provider is Stripe.

Information shared with Stripe to process payments includes:

  • Name
  • Email
  • Address
  • Phone
  • City/State/Zip
  • Unique payment identifier
  • Payment provider identifier

You can find out Stripe’s relevant privacy information via this link: https://stripe.com/gb/privacy

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Embedded content from other websites

Content on this site includes embedded content, such as YouTube videos. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Changes to this Privacy Policy

We reserve the right to change this privacy policy at any time by posting revisions on this Web page. Such changes will be effective upon posting. Last Updated: 11 November, 2022